Terms and Conditions
TERMS & CONDITIONS/COVID-19
We understand situations can change unexpectedly so we have put a resheduling/cancelation policy in place.
PAYING FOR YOUR TOUR:We will hold a tour up to 3 days from time of booking. If full payment has not been received by this time your tour will be cancelled. Whether you or your tour are impacted by COVID-19 or an unprecedented event such as natural disaster, payment must be made by the due date based on the original booking.
CANCELLATION: All tours are completely non-refundable.
RESCHEDULING: Any bookings rescheduled with a minimum of 7 days notice, all other costs will be transferred to the new date. Any tours rescheduled within 7 days of the booking will be non-refundable and non-creditable. If you are unsure of a new tour date, we are more than happy to hold your tour cost in a credit for you to re-book at a later date.
COVID-19:If your booking is impacted by a government enforced lock down/restrictions or natural disaster, you will receive a credit only to the value of your tour or package. There is no expiry on your credit. Please note, we do not split the credit and all monies paid are viewed as a single transaction. We DO NOT offer refunds.
MAKING CHANGES TO YOUR BOOKING: We kindly ask that if you wish to make changes to your group size, please notify us at least 2 weeks prior to the tour so we can ensure everything is good to go. People dropping out of the tour will fall into the same cancellation policy stated above. Please note that we do not work out our tours based on a per person price, so please get in touch with the team so we can work out what you will be eligible for in terms of a credit/refund.
VEHICLE DAMAGE: The person who makes the booking will be viewed as the main contact for the group and will be responsible for any damages to the vehicles or property caused by any member of the party. Damage includes vomiting in the vehicle with a $200 cleaning fee charge.
ATTENTION! COVID-19 INFODuring this Global Pandemic/ Covid-19, we ask for understanding and empathy on our end. We understand that everyone is under financial strain, as are small businesses!
We’ve all been hit hard.
PLEASE READ: If your booking is impacted by a government enforced lock down/restrictions or natural disaster, you will receive a credit only to the value of your tour or package. There is no expiry on your credit and can be fulfilled at any time that suits you after this whole pandemic is over. Please note, we do not split the credit and all monies paid are viewed as a single transaction.
We DO NOT offer refunds.
PAYING FOR YOUR TOUR:We will hold a tour up to 3 days from time of booking. If full payment has not been received by this time your tour will be cancelled. Whether you or your tour are impacted by COVID-19 or an unprecedented event such as natural disaster, payment must be made by the due date based on the original booking.
CANCELLATION: All tours are completely non-refundable.
RESCHEDULING: Any bookings rescheduled with a minimum of 7 days notice, all other costs will be transferred to the new date. Any tours rescheduled within 7 days of the booking will be non-refundable and non-creditable. If you are unsure of a new tour date, we are more than happy to hold your tour cost in a credit for you to re-book at a later date.
COVID-19:If your booking is impacted by a government enforced lock down/restrictions or natural disaster, you will receive a credit only to the value of your tour or package. There is no expiry on your credit. Please note, we do not split the credit and all monies paid are viewed as a single transaction. We DO NOT offer refunds.
MAKING CHANGES TO YOUR BOOKING: We kindly ask that if you wish to make changes to your group size, please notify us at least 2 weeks prior to the tour so we can ensure everything is good to go. People dropping out of the tour will fall into the same cancellation policy stated above. Please note that we do not work out our tours based on a per person price, so please get in touch with the team so we can work out what you will be eligible for in terms of a credit/refund.
VEHICLE DAMAGE: The person who makes the booking will be viewed as the main contact for the group and will be responsible for any damages to the vehicles or property caused by any member of the party. Damage includes vomiting in the vehicle with a $200 cleaning fee charge.
ATTENTION! COVID-19 INFODuring this Global Pandemic/ Covid-19, we ask for understanding and empathy on our end. We understand that everyone is under financial strain, as are small businesses!
We’ve all been hit hard.
PLEASE READ: If your booking is impacted by a government enforced lock down/restrictions or natural disaster, you will receive a credit only to the value of your tour or package. There is no expiry on your credit and can be fulfilled at any time that suits you after this whole pandemic is over. Please note, we do not split the credit and all monies paid are viewed as a single transaction.
We DO NOT offer refunds.